Complaint: Lack of service and support

To whom it may concern:

I am not happy with Neuron Electronics Inc right now. I am having problems
with your push-pull card reader product, can't get support, and can't even
get my orders filled in a timely fashion.

Phone calls to your California office go unanswered, without call backs when
I leave a message, or when I actually do get to talk to a live person (a
miracle, I might add), I get excuses. Even attempts to contact the very
email address I'm writing right now tend to bounce as undeliverable.

I need status on a purchase order I place in August. My Inventory Clerk is
still waiting for a call back to get some RMA's issued for defective card
readers. She has been trying to get that RMA for two weeks now. NO answers
via email OR phone.

The ONLY reason I am continuing to do business with Neuron is because the
original design engineer specified a MCR930F-2R5001 as the card reader our
teller would use. It's physically configured for your lousy card reader, and
I have a hundred units out there that are still configured for it.

We've already gone and redesigned our newest tellers NOT to use your card
reader. Unfortunately, I'm stuck buying your card reader as long as those
hundred units still exist, or until I can find another push-pull unit that's
physically compatible with yours. So like it or not, we have to do business
with each other. Now, you can step up to the plate and fix what's wrong so I
can get support and product in a timely fashion, or you can continue to get
ranting emails and chewed out every time I actually do get to talk to
someone.

It's your call.